Returns & Exchange Policy

Thank you for shopping with ZADA. We want you to love every piece you receive from us. If for any reason you're not fully satisfied with your purchase, we offer a full money-back guarantee — subject to the terms below.

Return Window

You may return or exchange your item within 7 days from the purchase date, provided that:

  • The item is in its original condition (unused, unworn, unwashed).
  • The item is in its original packaging with all tags attached.

If the return criteria are not fully met, we reserve the right to refuse the return.

How to Return or Exchange

Step 1 — Contact us. Reach out to ZADA customer service through our social media channels during working days. Let us know you'd like to return or exchange your order, and share the required details with our team.

Step 2 — Schedule pickup. You'll receive a call from our courier to confirm the pickup date and time.

Step 3 — Refund or replacement.

  • Returns: Once we confirm receipt, your refund will be processed.
  • Exchanges: Once your return is confirmed, your new order will be dispatched.

Please note: Return shipping fees are the customer's responsibility.

Refund Policy

  • Once we receive your item, our team will inspect it and process your refund.
  • If the product is damaged, or the return is initiated after the 7-day window, you will not be eligible for a refund.
  • In line with global retail standards, certain items cannot be returned or exchanged for hygiene reasons (see below).

Non-Refundable Items

Due to the nature of our products and matters of hygiene and public safety, the following items cannot be returned:

  • Hygiene products (including inner caps, undercaps, and any items worn directly against the skin) — non-returnable if the packaging has been opened.

Cancellation Policy

If you'd like to cancel your order, please contact us through our website or customer service team as soon as possible.

  • For credit card orders, your refund request will be raised to our finance team, and the full amount paid (including shipping fees) will be transferred back to the same account within 24 hours.
  • Any further delay in the refund appearing in your account depends on your bank's transfer procedures and is outside ZADA's control.
  • Cancellations cannot be accepted after the order has been processed and dispatched. In that case, you may still request a return through the process described above.

Contact Us

For any returns, exchanges, or cancellations, we're just a message away:

  • Instagram DM: @zada_eg
  • Email: zada.scarves@gmail.com

Contact us